A record $10.7m was returned to players by AskGamblers’ Casino Complaint Service (AGCCS) throughout 2025, according to its latest annual internal report.
For the 16 years the complaint programme has been active, this brings the total sum recovered to $81.9m.
The previous yearly record was set in 2023, when the actions of AskGamblers helped return $9m to players in unpaid, delayed, or unfairly confiscated money.
Dijana Radunovic, managing director at AskGamblers, commented: “Support is at the heart of AskGamblers, and we are delighted that our dedicated team have been able to assist so many players over the past year.”
Crunching the numbers
The report also sets out that over the course of the year, approximately 9,000 players submitted complaints against 1,492 different casino and sportsbook brands.
Not all complaints submitted to the affiliate site fulfil AskGamblers’ own complaint guidelines, with the figures indicating that around 5,000 to 5,500 were accepted.
Of that total, 3,779 were successfully resolved, marking a significant uptick in both cases solved and solution efficiency.
In 2024, the programme received more complaints at 10,342, but only resolved 2,642 of those, recovering $6.5m.
Comparatively, in 2025, AskGamblers resolved 68% of accepted complaints and saw a 59% rise in overall resolved cases.
There was a major reduction in the number of payment issues flagged, with the number of complaints in this category falling by 42% from 6,251 to 3,647.
Nonetheless, it remained by a distance the most populated category for disputes acknowledged in the report, followed by deposit issues, account issues and software issues.
Complaints of note
The largest sum of money paid out by a casino following complaint was $450,000 from Wow Vegas.
The sweepstakes operator had refused to pay a player their full winnings after identifying that they lived in New York, where play ought to have been restricted.
A complaint was submitted, with the player contesting that they were a resident of Florida and had registered in that state.
Sweepstakes-style casinos were officially outlawed for New York in December 2025, though many operators had already retracted their offerings from the state prior to that.
In November it was announced that Wow Vegas had reneged on its previous position and paid out the full $450,000.
Dafabet and BC.Game were the two operators picking up the most complaints, however, with 855 and 506, respectively.
The former proved far more amenable to sorting out issues, with 92% of those cases ending in a resolution.
Contrastingly, BC.Game only resolved 32% of its complaints.
Global dispute resolution
While AskGamblers holds no regulatory or judicial authority in any country, it has continued growing its international presence through 2025.
As in previous years, the affiliate’s service has been available to customers from German, Italian, Spanish and Portuguese speaking countries, however its Japanese site was shut down in December 2025.
The German-language version was a particular success story in 2025, recovering more than $1m for players compared to $253,627 in 2024.
In fact, only $3.9m of the total recovered was paid in US dollars, with the majority of the remaining money being euros, Indian rupees and Canadian dollars.